H&R 09-17 Audi Q5 Premium/Q5 Premium Plus/Q5 Prestige (AWD) 8R Adventure Raising Spring

Carriers
FunctionWerks ships via multiple carriers such as FedEx, UPS, USPS, and DHL. We cannot guarantee the shipping company used to deliver your products. Your order may be shipped in multiple boxes from different carriers.

Process Time and Cut-off Time
Orders take 24hrs to process and transit times vary. Shipping cut-off for FunctionWerks is 4:00pm EST. Freight shipping will require an appointment for pick-up which might take a few days extra.

Fees
International orders are subject to higher shipping fees then notified on the site and we reserve the right to add to it. Any modifications to an address after the order is placed may subject to a fee. The flat rate fee for a single smaller package is $20, and for larger or multiple packages the fee is not limited to $60. For International shipping please send us an email(sales@functionwerks.com) with your full address and items to purchase.

Freight Shipping (Please read carefully)
Although the site may show free shipping, depending on the item or company, they may charge an additional freight charge that will have to be paid prior to order being fulfilled. We will contact you in regards if needed. Any orders shipped Via Truck Freight which requires you to be available at the time of receipt. There is a possibility the trucking company will try to schedule a delivery time with you. At the time of delivery, the driver will hand you the delivery receipt also referred to as the bill of lading, you will use this to notate any damages to the shipment. It is important that you fully inspect the shipment from all sides and notate any dents, punctures or rips in the outside packaging on the delivery receipt. Once you've inspected your shipment from the outside, you will need to open it and check the product in its entirety for damages and notate them if any. If there is no damage sign for the package and enjoy! In the rare case, you do find that your order arrived with damages, it is important you follow these steps. 

- Do not refuse the product 

- Document the damages in as much detail as possible on the Bill of Lading 

- Take numerous photos from all angles (including packaging) 

- Keep the product and contact the shipping company to start the damage claim 

- Contact us either by phone or email for the next steps. In the situation where the delivery driver is unable to wait for you to open and inspect your product, simply document "driver was unable to wait for inspection." 

All damage must be noted on the Bill of Lading before signing and initiating a damage claim. If the damage is not notated before signing for the item it is assumed to be in good condition. This will forfeit the ability for a shipping claim and you will not be eligible for refund or replacement.

Any returns for an exchange or refund will be allowed within 14 days from the receipt of your order and must be authorized prior to shipping with an RMA Number (Return Merchandise Authorization).

To receive your return instructions and RMA# please contact us through our returns form! Once you receive your return instructions please ship out the item at your earliest convenience and provide the tracking number to your customer service rep. The customer will be responsible for all shipping fees. Before shipping your product back please make sure you package it up exactly how you received it and in all of its original packaging. All items must be in brand new and resalable condition.

Once the item is received it will be inspected and a refund/credit will be issued accordingly. All returns are subject to a 10%-25% restocking fee depending on manufacture. Refunds will be in full minus 5% as we are not refunded the fee from the payment processing company. Additionally if your order has a restock fee from the manufacture. (If error is on our end, we will refund in full) Any returns received without an RMA# will be charged a restocking fee and any shipping fees associated with the return.

If your package was returned due to package not being able to be delivered since you were not available to sign for the package, you will be responsible for the return shipping charge on the product.