Shipping policy
Carriers
FunctionWerks ships through carriers including FedEx, UPS, USPS, and DHL. We cannot guarantee which carrier will deliver your products. Your order may ship in multiple packages from different carriers.
Local Pickup
Local pickup is available only by scheduled appointment.
Processing Time and Shipping Cutoff
Orders take 24 hours to process, and transit times vary. Our shipping cutoff is 4:00 p.m. Eastern Standard Time (EST). Freight shipments require a pickup appointment, which may add a few days to the shipping schedule.
Shipping Fees and Address Changes
International orders may incur shipping fees higher than those shown on the website. We reserve the right to adjust these fees. For an international shipping quote, email sales@functionwerks.com with your full address and the items you would like to purchase.
Address changes after an order is placed may incur a fee. The address-change fee is $20 for a single smaller package. For larger or multiple packages, the fee may reach or exceed $60.
Freight Shipping
Some products or suppliers require an additional freight charge, even if the website displays free shipping. Any additional freight charge must be paid before the order is fulfilled. We will contact you if a charge applies.
You must be available to receive truck freight deliveries. The carrier may contact you to schedule delivery.
Inspecting Freight Deliveries
At delivery, the driver will provide a delivery receipt, also called a bill of lading. Inspect the shipment from all sides and record any dents, punctures, tears, or other damage to the packaging on the bill of lading. Open the shipment, inspect the entire product, and record any product damage before signing.
If the driver cannot wait for you to open and inspect the shipment, write “Driver was unable to wait for inspection” on the bill of lading.
Damaged Freight Shipments
If your freight shipment arrives damaged:
- Do not refuse the shipment.
- Document the damage in as much detail as possible on the bill of lading before signing.
- Take photos from multiple angles, including photos of the packaging.
- Keep the product and contact the carrier to begin a damage claim.
- Email sales@functionwerks.com for next steps.
All damage must be recorded on the bill of lading before signing and initiating a damage claim. If damage is not recorded before signing, the shipment is assumed to have arrived in good condition. This forfeits eligibility for a shipping claim, refund, or replacement.
Returns and Refunds
For return eligibility, the 14-day return window from delivery, refund fees, and return shipping responsibilities, see our Refund Policy.